Your membership is tied to your Voicebuds: claiming links the buds' serial number to your Subtle account. This happens once, during setup or the first time a feature needs it.
Claiming
- Connect your Voicebuds to the Subtle app.
- When prompted — "Activate your Voicebuds" — tap Activate. (If a feature needs unclaimed buds, you'll see "Subtle Voicebuds required" with a Claim button that opens the same flow.)
- Done — you'll land on the Voicebuds Claimed screen.
If you skipped it ("Not Now"), the prompt returns the next time it's needed.
"The membership you are attempting to claim has already been claimed."
This means the serial number on your Voicebuds is already linked to a different Subtle account. Common ways this happens:
- You have two accounts — you activated under another email. Sign out (Profile → Sign Out), sign in with the other address, and check.
- Bought secondhand — the previous owner's activation is still attached. Ask the seller to release it, or contact support with proof of purchase.
- Warranty replacement — a replacement pair can arrive already associated. Contact support with your order number and serial number.
Support can review and transfer claims: email support@subtle.co or submit a request — include the serial number (Voicebuds settings → About), your account email, and how you got the buds.
"Couldn't Verify Your Membership"
A transient check failure, usually connectivity:
- Check your internet connection.
- Try again.
- Persisting? Contact support with your serial number.
Returning your Voicebuds?
Membership terms for returns are covered in Bundled membership: what happens if you return your Voicebuds.