This article lists confirmed issues currently being investigated or fixed. Check back regularly — it's updated as fixes ship.
Last reviewed: March 2026 | App version: Check Account → About for your current version.
How to use this article
- Find your symptom in the list below.
- Note the affected versions — if your app or firmware is newer, the fix may already be in your build.
- Apply the workaround exactly as written.
- If the workaround doesn't resolve your issue, contact support@subtle.co with your app version and firmware version.
Active known issues
This section will be populated as issues are confirmed during early shipments. Check back frequently during the launch period.
| Issue | Affected versions | Workaround | Status |
|---|---|---|---|
| Placeholder — to be updated at launch | TBD | TBD | Investigating |
Recently resolved
Issues fixed in recent releases will be listed here.
Not on this list?
Use the Troubleshooting hub for common fixes, or contact support@subtle.co. Include your app version (Account → About) and firmware version (Earbud settings → About) in every message.