Changing the email on your Subtle account is currently handled by our support team — there's no in-app setting for it yet.
How to request the change
- Email support@subtle.co from your current account email (or submit a request while signed in).
- Include the new address you want on the account.
- We'll verify and confirm once it's done — you'll sign in with the new address afterward.
Please don't create a second account
It can be tempting to just sign up again with the new email — don't. Your membership is claimed by your original account and your Voicebuds' serial number, so a fresh account can't claim the same buds (you'll see "the membership you are attempting to claim has already been claimed"), and your notes and chats stay behind on the old account. Changing the address on your existing account keeps everything together.
Locked out of the old address?
If you can't send from your current email (lost access to the mailbox), say so in your request and include your Voicebuds serial number (Voicebuds settings → About) and your order number — we'll use those to verify it's you.