Today, the only charge Subtle makes is the one-time Voicebuds purchase — your first year of membership is included, and nothing renews automatically. If you see a Subtle charge you didn't intend to make, Subtle's Terms provide a process for reversing it.
What qualifies
An inadvertent charge is one you didn't mean to make — for example, a duplicate checkout or an order placed by mistake. This is separate from returning Voicebuds you've received; for that, see Returns: 30-day policy, RMA process, and refund timing.
How to request a reversal
- Gather your evidence: a screenshot of the transaction showing the date, amount, and last four digits of the card (redact anything unrelated).
- Contact support@subtle.co and explicitly state: "I believe this is an inadvertent charge and I am requesting a reversal."
- Include: your account email, the charge date, the amount, and the transaction screenshot.
What happens next
Subtle's Terms state that if you provide written notice of an inadvertent charge, Subtle will have the charge reversed. Processing time depends on your bank and card issuer, but typically appears within 5–10 business days once initiated.
Multiple accounts or emails?
If you may have multiple Subtle accounts, confirm which email address was charged — often the checkout email rather than a personal email you use regularly. We can look this up for you if needed.
Chargebacks
We recommend contacting us before initiating a chargeback with your bank. Chargebacks can delay resolution and may affect your account. We're committed to resolving billing errors quickly.