Most billing issues are quick to resolve. Here's what to do if your payment is declined, you need a receipt, or you have questions about how charges appear.
Payment declined
- Confirm your card details are correct and your card hasn't expired.
- Confirm you have sufficient funds or credit available.
- Try a different card if available.
- Contact your bank — some declines are triggered by issuer-side fraud protection and require you to authorise the charge.
Updating your payment method
Go to Account → Subscription → Manage in the Subtle app. Look for a payment method or billing update option. If the option isn't available in-app, contact support@subtle.co.
How payments are processed
Subtle uses Stripe as its payment processor. Charges on your statement will typically appear as "Subtle" or a Stripe-related descriptor. Subtle does not store your full card details — all payment data is handled securely by Stripe.
Receipts and invoices
Purchase confirmation emails serve as receipts. If you need a formal invoice, contact support@subtle.co with your order number and account email.
Sales tax
Subtle collects sales tax where required by law. The tax amount is calculated at checkout based on your billing address and displayed before you confirm purchase.
Unrecognised charge?
If you see a charge you don't recognise, check whether you have multiple Subtle accounts under different email addresses. If you still can't account for it, see Mistaken charge: how to request a reversal.